Mahindra Holidays & Resorts India Limited is a significant Indian hospitality firm that provides vacation ownership and leisure hospitality services. Mahindra Holidays & Resorts India Limited began its adventure in 1996 as a subsidiary of Mahindra & Mahindra Limited, one of India’s largest commercial organisations.
Mahindra Holidays & Resorts India Limited’s primary brand is Club Mahindra (MHRIL).
Kavinder Singh, the CEO and Managing Director of Mahindra Holidays & Resorts India Limited, has a long and distinguished career in business. Mahindra Holidays & Resorts India Limited has expanded its range of resorts and services under his leadership. Several initiatives have also been implemented by the organisation to improve customer experience and operational efficiency. Kavinder Singh has also been key in developing the company’s emphasis on sustainability and responsible tourism.
Mahindra Holidays & Resorts India Limited has earned the Great Place to Work® certification. By succeeding on the five aspects of a High-Trust, High-Performance CultureTM – Credibility, Respect, Fairness, Pride, and Camaraderie – the company has established a Great Place to Work FOR ALL of its employees. Mahindra Holidays & Resorts India Limited is ranked 20th in India’s Best Companies to Work For in 2022.
Mahindra Holidays & Resorts India Ltd. (MHRIL), a subsidiary of the Mahindra Group’s Leisure and Hospitality sector, provides exceptional family vacations largely through vacation ownership memberships and brings to the industry qualities such as dependability, trust, and customer satisfaction. The work culture at Mahindra Holidays & Resorts India Ltd. is founded on honesty, respect, and trust, instilling empowerment in the workplace. The workplace ethos fosters a performance-driven culture and instills the desire for excellence while retaining the foundation of employee care.
Some of Mahindra Holidays & Resorts India Limited’s Best People Practices and Initiatives include:
Employee Social Options Plans (ESOPs): An ESOP is a programme that allows employees to volunteer for social and environmental causes. The amount of person-hours spent on volunteer projects is tracked.
The information tracked also includes the name of the employee volunteer, the department of the employee volunteer, the number of volunteer hours, the number of employees volunteered per project, the names of non-profit organisations served, the types of volunteer activities, the volunteers’ location, the number of beneficiaries, and so on.
These are monitored, recorded, and disseminated in suitable forums. Employee stock ownership plans create chances for team development, which increases corporate loyalty and employee morale.
Development for under-performed RMs: An initiative to reactivate Relationship Managers who have been recognised as having no sales for the month, with the goal of making them “active” and allowing them to generate a sale. The manager nominates relationship managers who have not sold even one membership for the intervention of zero clubbers.
The nomination is clearly based on whether there is promise and whether he or she can improve his or her performance with coaching and intervention. Sessions are conducted by the manager and training manager to assist the relationship manager in beginning to perform, improving product knowledge, generating leads, meeting members, pitching effectively, handling objections, and closing and following up with prospects.
Individual feedback is provided, and trainers and supervisors provide assistance via live calls and collaborative field trips. This ensures they fulfill their productivity targets and do not miss out on the potential to earn monthly bonuses and qualify for future awards.
Mahindra Holidays & Resorts India Limited has steadily expanded its portfolio of resorts and services throughout the years. Today, the corporation operates over 60 resorts in India and worldwide, including locations in Thailand, Dubai, and Malaysia.
Mahindra Holidays & Resorts India Limited provides adventure activities such as trekking and camping, as well as cultural and wildlife trips, in addition to holiday ownership and leisure hospitality services.
Overall, Mahindra Holidays & Resorts India Limited’s story has been one of growth and success, and the company remains a significant participant in India’s hospitality industry.
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