Rinshul Chandra, Chief Operating Officer of Zomato’s Food Delivery business, has announced his resignation, the company confirmed in a regulatory filing. He submitted his resignation on April 5 and will officially step down on April 7, 2025.
Chandra joined Zomato in 2018 as Assistant Vice President of Product and steadily rose through the ranks to become Vice President, Head of Business, and eventually COO.
In his resignation letter addressed to Zomato Founder and CEO Deepinder Goyal, Chandra stated that he was stepping down to pursue new opportunities and passions aligned with his evolving personal and professional goals.
Zomato has not yet announced a successor for the position.
His departure comes as the company navigates internal restructuring, including the recent layoff of nearly 600 customer support executives. These employees were hired under the Zomato Associate Accelerator Program (ZAAP), launched last year with the promise of career growth.
Also Read: Vimano Secures ₹25 Crore in Seed Round Led by Ankur Capital
However, many of their contracts were not renewed following the launch of Nugget, the company’s AI-powered customer support platform.
The layoffs—attributed to increased adoption of AI—impacted teams based in Zomato’s Gurugram and Hyderabad offices. Around 1,500 associates were originally hired under the ZAAP program.
Chandra’s exit adds to a string of high-profile departures in recent months, including Hemal Jain (Global Head of Finance and CFO of Hyperpure), Akriti Chopra (Co-founder and Chief People Officer), and Gunjan Soni (Independent Director).
Zomato recently rebranded its parent company to Eternal Limited, which now oversees four key businesses—Zomato (food delivery), Blinkit (quick commerce), Hyperpure (B2B supply chain), and District (a newly launched initiative). Despite the corporate rebranding, the Zomato brand and app remain unchanged.
